Explore Exciting Opportunities: Wipro Freshers Recruitment 2024 Drive for
Voice Process. Apply now for early consideration, as companies often
prioritize 'first come, first served.' Get more insights about Wipro Freshers
Recruitment 2024 below.
Name of the Company: Wipro
Website URL: www.wipro.com
Educational Qualification: Any Graduate/ Post Graduate
Job Profile: Management Trainee
Experience: Freshers (0 to 2 years)
Location of the Job: Gurugram
Location of Interview: NA
Last Date to Apply: NA
Salary Package: Best in industry
Number Of Job Openings: NA
Job Requisition/ ID: 3037784
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Qualifications we seek in you:
- The educational qualification is Any Graduate/ Post Graduate
- The experience is 0 to 2 Years
- Should be Ready for Rotational Shift if required
- Must be available to join immediately
- Good communication skills
- Good analytical and problem solving skills
- Should not have any backlogs
Management Trainee - Job Duties (Summary):
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Provide product support and resolution to clients by performing question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
Notes From Wipro:
- Not available
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How to get Interview Call Letter from Wipro?
- it is very important to get as many interview call letters to start your career in the IT industry when you are a fresher.
- It is also so important that you should apply to a job as soon as you come to know that there is a job opening in Wipro and that is matching to your skillset. Because most of the companies like Wipro send interview call letters on a first come first serve basis.
- To apply to a job opening in Wipro at the earliest, first of all you should come to know that there is a job opening in Wipro . For that, please join "Freshers Jobs Updates" Channel & get Wipro job updates at the earliest.
Contact Number: NA
Contact Email: NA
Contact Name: NA
Wipro Hiring Process:
- Verbal & Analytical Aptitude Test
- Programming Test
- Technical Interview
- HR Interview
Summary of the Job:
Exciting opportunities await freshers at Wipro! We are currently seeking
dynamic individuals for the position of Management Trainee in Gurugram. This
recruitment drive is open to freshers with a background in Any Graduate/ Post
Graduate for the year 2024. If you meet the eligibility criteria and are keen
on this role, we encourage you to apply at your earliest convenience.
Please note that Wipro will close applications once the expected number of
resumes is received. To ensure you don't miss out on this opportunity, apply
as soon as possible.
Don't keep this opportunity to yourself, share this job opening with your
friends and juniors. Your support could help them secure this exciting
opportunity at Wipro. Apply now and help us in spreading the word!
