Explore Exciting Opportunities: Genpact Freshers Recruitment 2024 Drive
for Process Associate - Technical support profile. Apply now for early
consideration, as companies often prioritize 'first come, first served.' Get
more insights about Genpact Freshers Recruitment 2024 below.
Name of the Company: Genpact
Website URL: www.genpact.com
Educational Qualification: Any Graduate
Job Profile: Process Associate - Technical support
Experience: Freshers (0 to 1 Years)
Location of the Job: Bangalore
Location of Interview: Bangalore
Last Date to Apply: ASAP
Salary Package: Best in industry
Number Of Job Openings: NA
Job Requisition/ ID: Not available
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Qualifications we seek in you:
- Any Graduate is eligible (except Law)
- Should be fluent in relevant language e.g. English, Hindi, Telugu
- Good communication skills, both written and oral, and should be able to handle client interaction
- Should have a bachelors degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
- Ability to manage multiple priorities
- Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
- Good Knowledge of Desktop/Servers, hardware: NUCs, Processors, Wireless, Graphics, Ethernet Products etc. and OEM Products (laptops etc.)
- Customer Experience & Process Improvement Capabilities
Process Associate - Technical support - Job Duties (Summary):
- Technical Support for Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
- Pre-sales support for Onboard Fleet Services, addressing questions from potential customers
- Technical support for Mobileye 8 Connect hardware
- Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
- Follow-ups via Email and phone on cases
- Perform RAS (Remote Access Session) when required via Chat and Phone
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Identify and own Lean and Transformation projects
- Knowledge base Article creation for handling queries
Notes From Genpact:
- Only Work from office
- Shifts: 24*7
If you share this job opportunity with your friends, that would be grateful.
Genpact Hiring Process:
- Online Written Test
- Technical Interview
- Managerial Interview
- HR Interview
How to get Interview Call Letter from Genpact?
- Enhance your chances of landing interviews and kickstarting your career in the IT industry as a fresher by adopting a proactive approach. It's crucial to promptly apply for job opportunities at Genpact that align with your skills, considering that companies, including Genpact, frequently operate on a first-come, first-served basis when sending out interview call letters.
- To ensure you're among the first to know about job openings at Genpact, we recommend joining our 'Freshers Jobs Updates' channel. By becoming a part of this channel, you'll receive timely updates on Genpact job opportunities, enabling you to submit your applications early and increase your likelihood of securing interviews.
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Summary of the Job:
Exciting opportunities await freshers at Genpact! We are currently seeking
dynamic individuals for the position of Process Associate - Technical support
in Bangalore. This recruitment drive is open to freshers with a background in
Any Graduate for the year 2024. If you meet the eligibility criteria and are
keen on this role, we encourage you to apply at your earliest convenience.
Please note that Genpact will close applications once the expected number of
resumes is received. To ensure you don't miss out on this opportunity, apply
as soon as possible.
Don't keep this opportunity to yourself, share this job opening with your
friends and juniors. Your support could help them secure this exciting
opportunity at Genpact. Apply now and help us in spreading the word!
