Explore Exciting Opportunities: American Express Freshers
Recruitment 2025 Drive for Customer Service Associate. Apply now for early
consideration, as companies often prioritize 'first come, first served.' Get
more insights about American Express Freshers Recruitment 2025 below.
Name of the Company: American Express
Website URL: www.americanexpress.com
Educational Qualification: Any Graduate
Job Profile: Customer Service Associate
Experience: Freshers (0 to 2 Years)
Location of the Job: Gurugram
Location of Interview: Gurugram
Last Date to Apply: NA
Salary Package: Best In Industry
Number Of Job Openings: NA
Job Requisition/ ID: 25010723
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Qualifications we seek in you:
- Educational Qualification is Any Graduate
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations
- Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
- Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
- Driven to please by providing the ultimate experience for our Card Members on every interaction
- Timeliness and reliability
- Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
- Customer service and consultative sales environment experience preferred
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
Customer Service Associate - Job Duties (Summary):
- Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success
- Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
- Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty
- Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
- Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information
- Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics
Notes From American Express:
- Work Location: Hybrid
If you share this job opportunity with your friends, that would be grateful.
American Express Hiring Process:
- Registration
- Online Written Test
- Technical Interview
- HR Interview
- On-boarding
How to get Interview Call Letter from American Express?
- It is very important to get as many interview call letters to start your career in the IT industry when you are a fresher.
- It is also so important that you should apply to a job as soon as you come to know that there is a job opening in American Express and that is matching to your skillset. Because most of the companies like American Express send interview call letters on a first come first serve basis.
- To apply to a job opening in American Express at the earliest, first of all you should come to know that there is a job opening in American Express. For that, please join "Freshers Jobs Updates" Channel & get American Express job updates at the earliest.
Summary of the Job:
Exciting opportunities await freshers at American Express! We are currently
seeking dynamic individuals for the position of Customer Service Associate in
Gurugram. This recruitment drive is open to freshers with a background in Any
Graduate for the year 2025. If you meet the eligibility criteria and are keen
on this role, we encourage you to apply at your earliest convenience.
Please note that American Express will close applications once the expected
number of resumes is received. To ensure you don't miss out on this
opportunity, apply as soon as possible.
Don't keep this opportunity to yourself, share this job opening with your
friends and juniors. Your support could help them secure this exciting
opportunity at American Express. Apply now and help us in spreading the word!
