Explore Exciting Opportunities: Anthology Freshers Recruitment
2025 Drive for Associate Technical Support. Apply now for early consideration,
as companies often prioritize 'first come, first served.' Get more insights
about Anthology Freshers Recruitment 2025 below.
Name of the Company: Anthology
Website URL: www.anthology.com
Educational Qualification: Any Graduate
Job Profile: Associate Technical Support
Experience: Freshers (0 to 2 Years)
Location of the Job: Bangalore
Location of Interview: Bangalore
Last Date to Apply: NA
Salary Package: Best In Industry
Number Of Job Openings: NA
Job Requisition/ ID: NA
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Qualifications we seek in you:
- Educational Qualification is Any Graduate
- 0-2 years of experience in IT support, system administration, or a related field
- Proficiency in Windows or Linux operating systems
- Basic understanding of network protocols (TCP/IP, DNS, DHCP)
- Experience in web server management and associated troubleshooting
- Basic knowledge of SQL (writing basic queries)
- Familiarity with ticketing systems such as ADO & Salesforce
- PowerShell scripting skills for automation and troubleshooting
- Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
- Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly
- Ability to handle multiple tasks in a fast-paced, dynamic environment
- Strong attention to detail and commitment to high-quality service delivery
- Fluency in written and spoken English
- Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms
- Understanding of virtualization technologies (e.g., VMware, Docker)
- Knowledge of CI/CD pipelines and automation tools
- Familiarity with ITIL processes or frameworks
Associate Technical Support - Job Duties (Summary):
- Providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team
- Troubleshooting and resolving common technical problems related to operating systems, networks, and applications
- Communicating with clients via email, chat, and phone to provide updates and resolve issues
- Documenting Root Cause Analyses (RCA) for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients
- Continuously improving knowledge base content and contributing to the creation of documentation to address common issues
- Effectively communicating with customers, ensuring clear updates and timely resolutions for reported issues
- Act as a liaison between technical teams and customers to ensure a smooth support experience
- Participating in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours
- Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage.
- Demonstrating strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions
- Proactively monitor systems and escalate issues when necessary to minimize downtime
- Collaborating with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues
- Maintaining effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues
Notes From Anthology:
- Location: Bangalore
- Work Location: Hybrid
If you share this job opportunity with your friends, that would be grateful.
Anthology Hiring Process:
- Registration
- Online Written Test
- Technical Interview
- HR Interview
- On-boarding
Contact Number/Email: NA
Contact Name: NA
How to get Interview Call Letter from Anthology?
- It is very important to get as many interview call letters to start your career in the IT industry when you are a fresher.
- It is also so important that you should apply to a job as soon as you come to know that there is a job opening in Anthology and that is matching to your skillset. Because most of the companies like Anthology send interview call letters on a first come first serve basis.
- To apply to a job opening in Anthology at the earliest, first of all you should come to know that there is a job opening in Anthology. For that, please join "Freshers Jobs Updates" Channel & get Anthology job updates at the earliest.
Summary of the Job:
Exciting opportunities await freshers at Anthology! We are currently seeking
dynamic individuals for the position of Associate Technical Support in
Bangalore. This recruitment drive is open to freshers with a background in Any
Graduate for the year 2025. If you meet the eligibility criteria and are keen
on this role, we encourage you to apply at your earliest convenience.
Please note that Anthology will close applications once the expected number of
resumes is received. To ensure you don't miss out on this opportunity, apply
as soon as possible.
Don't keep this opportunity to yourself, share this job opening with your
friends and juniors. Your support could help them secure this exciting
opportunity at Anthology. Apply now and help us in spreading the word!
